PRIVACY STATEMENT
PINK HOLLY® DESIGNER SWIMWEAR
Confidentiality & security of your personal data are important to us. We would like to offer you personalized services while respecting your privacy & choices
The purpose of this Privacy Policy is to inform you in a transparent & simple manner about the processing of the personal data that you provide or that we collect through the different TOUCH POINTS you use to interact with us (e.g. in store, Customer Department, PINKHOLLY.com, social media, digital apps, events) about their possible transfer to third parties as well as your rights & options to control your personal data & protect your privacy
IN THIS POLICY YOU WILL FIND INFORMATION ON:
What data we can collect about you
How we collect or receive your data
For what purposes we use it
How long we can keep it
Who can access your data
How we protect it & keep it confidential
How we address consumer preferences & individual rights
The additional protections that we provide for residents of certain region
How to contact us if you have questions about our use of your personal data
How we protect children’s privacy
The management of cookies on PINKHOLLY.com website; and
Modification of this Privacy Policy
WHAT DATA MAY WE COLLECT ABOUT YOU?
"PERSONAL DATA" MEANS ANY INFORMATION THAT COULD IDENTIFY YOU EITHER DIRECTLY (E.G. YOUR NAME) OR INDIRECTLY (E.G. THROUGH A UNIQUE CLIENT ID NUMBER)
THE PERSONAL DATA WE COLLECT DEPENDS UPON THE TOUCHPOINT OF OUR INTERACTION & IS ALSO LIMITED TO THAT WHICH IS RELEVANT & APPROPRIATE FOR THE INTERACTION. WEBSITE VISITORS WHO BROWSE PINKHOLLY.COM & VIEW OUR PRODUCTS, INFORMATION & OFFERINGS CAN CHOOSE TO DO SO WITHOUT IDENTIFYING THEMSELVES & THE SAME APPLIES TO IN-STORE AND SOCIAL MEDIA BROWSING. UNLESS YOU CHOOSE TO INTERACT WITH US VIA THOSE TOUCHPOINTS SUCH AS BY MAKING A PURCHASE ON OUR SITE SIGNING UP FOR ONE OF OUR PROGRAMS OR SERVICES OR POSTING A COMMENT OR A LIKE ONLINE OUR DATA COLLECTION IS LIMITED TO THE USE OF ‘COOKIES’ FOR WEBSITE VISITORS
FOR CUSTOMERS & OTHER INDIVIDUALS WHO SIGN UP FOR PROGRAMS OR SERVICES, WE MUST COLLECT CERTAIN RELEVANT INFORMATION FROM YOU. THE INFORMATION WE COLLECT IS RELATED TO THE PARTICULAR TRANSACTION AS WELL AS OUR OVERALL RELATIONSHIP WITH YOU. FOR EXAMPLE IF YOU MAKE PURCHASES FROM PINKHOLLY.COM OR WE MUST COLLECT INFORMATION TO PROCESS (IF RELEVANT, FULFILL & SHIP) YOUR ORDER. FOR CUSTOMERS & OTHER INDIVIDUALS WHO SIGN UP FOR OUR PROGRAMS OR SERVICES WE GENERALLY COLLECT YOUR CONTACT DETAILS, CONTACT PREFERENCES & INFORMATION THAT WILL ALLOW US TO MAKE RECOMMENDATIONS TO YOU ABOUT OUR PRODUCTS OR SERVICES THAT MAY BE OF INTEREST. WE MAY CENTRALIZE THE INFORMATION PERTAINING TO OUR CUSTOMERS SO THAT WE HAVE IT ORGANIZED IN ONE PLACE AS THIS HELPS US MANAGE OUR RELATIONSHIP WITH YOU AS WELL AS YOUR CHOICES & PREFERENCES
DEPENDING ON THE DATA YOU PROVIDE OR SHARE WITH US PERSONAL DATA MAY INCLUDE INFORMATION RELATED TO:
YOUR IDENTITY & YOUR CONTACT DETAILS
YOUR INTERESTS
YOUR PURCHASES (YOUR ORDERS, THEIR TRACKING & YOUR PURCHASE INVOICES, THE AMOUNT & TYPE OF YOUR PURCHASE) & ANY RETURNS OR EXCHANGES
YOUR ONLINE JOURNEYS (PINKHOLLY.COM, SOCIAL MEDIA PAGES, PARTNER WEBSITES & DATABASES)
YOUR REQUESTS THROUGH OUR CUSTOMER DEPARTMENT OR OUR PUBLIC RELATIONS DEPARTMENT
THE PINKHOLLYSWIMWEAR EVENTS YOU ATTEND; OR
SPECIFIC HEALTH DATA IF YOU NOTIFY US OF ANY UNDESIRABLE SIDE-EFFECTS CONCERNING ANY OF OUR PRODUCTS
REGARDING YOUR PURCHASES YOUR BANK DETAILS ARE ENCRYPTED THROUGH PINK HOLLy SERVERS. PAYMENTS ARE MADE VIA A SECURE PAYMENT PLATFORM PCI-DSS CERTIFIED, SUPPLEMENTED BY CONTROL MEASURES, TO ENSURE THE SECURITY OF PURCHASES MADE & TO FIGHT AGAINST FRAUD
IN THE CONTEXT OF A JOB APPLICATION WITH PINK HOLLY WE MAY COLLECT THE FOLLOWING INFORMATION:
YOUR IDENTITY & YOUR CONTACT DETAILS
YOUR CURRICULUM VITAE & YOUR COVER LETTER
WE INVITE YOU TO KEEP US REGULARLY INFORMED IN WRITING OF ANY CHANGE IN YOUR CONTACT DETAILS
HOW DO WE COLLECT OR RECEIVE YOUR DATA?
As part of our relationships we may collect certain data via the following touchpoints:
PINKHOLLY.com journey
In-store relationship with our salesperson
PINKHOLLY events you attend
Public Relations relationship
Contact with Customer Department
Forms you complete (in store or online)
Digital apps you use
Relational program you benefit from
PINK HOLLY social media pages you visit or comment/like
Social media pages on which you post PINK HOLLY content or comments
Digital Media Advertising you click on
Search Engines Paid Advertising you click on
Retailers in which you consent to receive our communications; or
Surveys or satisfaction questionnaire you answer
In relation to our programs & events. the personal data essential to PINK HOLLY is indicated by an asterisk on each personal data collection form. If you do not provide the data marked with an asterisk-this may affect the products & services that we can provide to you. Other information is optional & allows us to know you better & to improve our communications & services to you
FOR WHAT PURPOSES ARE YOUR DATA USED BY PINK HOLLY?
As part of our relationship depending on the context in which your data is collected, we use your data for:
the management of your orders
the management of the personalized content & communications with PINK HOLLY (digital or otherwise)
the management of your account & profile
the management of your relational program
the management of your requests linked with PINK HOLLY
the management of events which you register for / attend
the management of alerts you send us as part of our cosmetovigilance obligations
the management of your application for a job
the management of our website & our digital apps
the management & improvement of our products & services, image & reputation; or
The management of payments (online transaction security, fraud prevention, payment incidents & debt collection)
With your explicit consent, for sending you personalized newsletter & using third-party services to customize your profile
In the context of your application for a job-we may use your data to manage & consider you & other candidates for our open positions
The legal basis for the processing of your data can be depending in which context your data is collected:
Your consent (e.g. to manage our tailored services, managing your browsing via cookies)
The performance of a contract (e.g. managing your access to your customer account, processing & tracking your orders)
A legal obligation when processing is required by law (e.g. retention of purchase invoices, cosmetovigilance for PINK HOLLY®DESIGNER SWIMWEAR products); or
Our legitimate interest: improve our products & services prevent fraud secure our tools or tailor our communications
FOR HOW LONG MAY WE KEEP IT?
We only keep your personal data for as long as we need it to fulfill the purpose of collection to meet your needs or to comply with our legal or business obligations
As a general principle your personal data will be retained in our client database:
If you are a “client” (i.e. you have already purchased a PINK HOLLY product): for no more than 10 years after your first purchase for customer relationship management but no more than 5 years for business development; this period will be renewed each time you interact with PINK HOLLY (e.g. a purchase)
If you are a “prospect” (i.e. you have never purchased a PINK HOLLY product but you are interested in PINKHOLLY brand): for no more than 3 years; this period will be renewed each time you interact with PINK HOLLY SWIMWEAR (e.g. when participating in an event)
If you are in contact with the Public Relations department: for no more than 10 years after initial contact; this period will be renewed each time you interact with PINK HOLLY (e.g. when requesting information from the PH House)
If you are a “job applicant” (i.e. you apply for a job offered by PINK HOLLY): for 2 years after your application
Where cookies are placed on your computer we shall keep them for no more than 13 months
When we no longer need to use your personal data it is removed from our systems & records or anonymized so that you can no longer be identified from it
WHO MAY ACCESS YOUR DATA?
Your data are for PINK HOLLY SWIMWEAR services dealing with your requests. We ensure that only duly authorized persons can access your personal data when necessary for the above-mentioned purposes
We do not give your data to third parties for commercial purposes
We communicate your information only where necessary & if possible in a form that does not allow a direct identification to:
Other PINK HOLLY SWIMWEAR entities to provide you with the same personalized service worldwide
Our trusted third-party suppliers including other entities of the FASHION group acting as processors according to our instructions & solely on our behalf. For example-we entrust certain services to third parties in charge of managing cosmetovigilance alerts third parties who assist us in the organization of our events third parties providing IT services, digital communication & public relations agencies, third parties who assist us with customer service & logistics services
Department stores in which you buy our products
Our trusted third-party partners assisting us in the management of your orders. In particular-we entrust certain services to third parties in charge of delivering you a product payment service providers & providers securing transactions against fraud
Please note that these partners may act as data controller; in such case-they have their own privacy policies
Third parties in the event of a change of control for legal reasons or with your prior consent
Third parties wishing to know your main interests to constitute similar audiences & target prospects that match your profile. In the context of this specific data processing PINK HOLLY is not the Data Controller relating to prospecting & you will not be subject to prospecting your data is only used to constitute profiles similar to yours
You may also choose to disclose your personal data to our partners, advertisers or affiliates by following a link to and from their websites. Please note that these websites have their own privacy policies
We may also offer you the opportunity to use your social media login. Please be aware that in this case you are sharing your profile information with us. The personal data shared depends on your social media platform settings. Please note that these social networks have their own privacy policies
Furthermore-on your request or with your consenT data regarding your job application may be shared with other companies of the FASHION Group worldwide for recruitment purposes
HOW DO WE PROTECT IT & KEEP IT CONFIDENTIAL?
We have adopted reasonable & appropriate precautions to protect your data from loss, misuse, alteration, destruction or access by unauthorized third parties
We also require our partners & group companies to uphold a similar level of protection for your data. The measures are evaluated & updated to address new threats & challenges as well as new legal requirements in the countries where we operate
In creating your account on PINKHOLLY.com or in the context of your job applications-entering a personal password complying with our security requirements is compulsory & part of our privacy policy
HOW DO WE ADDRESS CROSS-BORDER PROTECTIONS?
Because PINK HOLLY®DESIGNER SWIMWEAR operates in many countries across the world some of your data may be collected, accessible or stored outside of your country of residence. You should know that the data protection and security requirements differ from place to place & may not offer the same level of protection as those in your home country. Nevertheless PINK HOLLY & our group companies have taken steps to ensure an adequate level of protection of your data irrespective of where it is located such as by using data transfer methods approved by the European Commission (where the data protection laws are considered to be the strongest worldwide) We also require our third-party partners to fulfill applicable data transfer obligations in relation to the personal data that they receive on our behalf
HOW ARE CONSUMER PREFERENCES & INDIVIDUAL RIGHTS ADDRESSED?
In accordance with applicable laws & requirements, PINK HOLLY & its group companies have put in place measures to fulfill the rights of individuals in relation to the personal data that we (or our third parties) hold about them. This includes, for example the right to know about the data we hold about you or to obtain a copy & the limited rights to amend your data, request erasure or object to the processing of your data. We encourage individuals who have entrusted their data to us to keep it current (such as if you change your email address, address or phone number), so that we have your correct information on file. We also encourage consumers to update their preferences with us such as in relation to products & the frequency of contacts so that we can personalize our service to your expectations & needs. Finally, we offer individuals the right to withdraw consent from our programs & offerings at any time. To do so or to exercise any of these other rights please use our Contact Us link on PINKHOLLY.com or email us at HSIMMS@PINKHOLLYSWIMWEAR.CO For individuals seeking access to their data we also require authentication to ensure that we are not providing personal data to an unauthorized person
WHAT ADDITIONAL PROTECTIONS ARE PROVIDED FOR RESIDENTS OF CERTAIN REGIONS?
PINK HOLLY has adopted the data protection & security practices described in this Privacy Policy for all individuals within scope. In addition, we also recognize and have addressed data protection & security measures that are required on a local or regional level. This includes for example those required for residents of the European Union/European Economic Area under the EU General Data Protection Regulation (GDPR) 2016/679 & those required for California residents under the California Consumer Privacy Act of 2018 (AB 375, California Civil Code Title 1.81.5, Section 1798.100 et seq.)
