CAN I SEND A PERSONAL MESSAGE ALONG WITH MY ORDER?

BEFORE VALIDATING YOUR ORDER YOU WILL BE ABLE TO WRITE A PERSONALIZED MESSAGE THAT WILL BE PRINTED & INCLUDED WITH YOUR ORDER. THE MESSAGE WILL BE PRINTED ON A CARD & INSERTED INTO A PINK HOLLY SWIMWEAR ENVELOPE

WILL THE PRICE OF THE ORDER APPEAR?

IF YOU PLACE AN ORDER VIA YOUR CUSTOMER ACCOUNT ON THE PINKHOLLY.COM WEBSITE THE RECEIPT WILL BE SENT DIRECTLY TO YOU ELECTRONICALLY AT THE EMAIL ADDRESS REGISTERED TO YOUR ACCOUNT

PRICE TAGS WILL BE REMOVED FROM THE ITEMS YOU ORDER

CAN THE RECEIVER EXCHANGE THE GIFT?

IF THE RECIPIENT OF YOUR GIFT WISHES TO EXCHANGE THE ITEM, THEY SHOULD CONTACT OUR CUSTOMER SERVICE WHO WILL GUIDE THEM THROUGH THE PROCESs

EXPLORE OUR SELECTION OF GIFTS FROM WOMEN'S FASHION & MEN ACCESSORIES

YOUR PAYMENT

WHAT PAYMENT OPTIONS ARE ACCEPTED ON THE PINKHOLLY.COM WEBSITE?

PAYMENT FOR PURCHASES ON PINKHOLLY.COM CAN BE MADE USING A DEBIT, VISA, EUROCARD, MASTERCARD, AMERICAN EXPRESS BANK CARD OR CREDIT CARD OR BY ONLINE BANK TRANSFER BY CONTACTING OUR CUSTOMER SERVICE

YOU CAN ALSO REFER TO OUR GENERAL TERMS & CONDITIONS OF SALE

IS AN ONLINE PURCHASE ON PINKHOLLY.COM SECURE?

ALL TRANSACTIONS DONE ON THE PINKHOLLY.COM WEBSITE ARE EXTREMELY SECURE. AN SSL ENCRYPTION SYSTEM IS IN PLACE TO PROTECT PERSONAL DATA & PAYMENT INFORMATION. IN ADDITION, PINK HOLLY MAKES A COMMITMENT TO YOU NOT TO SAVE ANY CREDIT CARD INFORMATION. FINALLY, WE REINFORCE THE SECURITY OF PAYMENTS BY MEANS OF A 3D SECURE SYSTEM FOR VISA, MASTERCARD & AMERICAN EXPRESS CREDIT CARDS THAT ARE EQUIPPED FOR THIS. AN ADDITIONAL STEP IS TAKEN AT THE TIME OF PAYMENT WHICH ENABLES VERIFICATION OF THE IDENTITY OF THE CREDIT CARD HOLDER & VALIDATION OF THE TRANSACTION

EACH BANK HAS ITS OWN AUTHENTICATION. FOR ANY QUESTIONS REGARDING YOUR 3D SECURE CODE PLEASE CONTACT YOUR BANK DIRECTLY. IN CASE OF DOUBT YOU CAN PLACE YOUR ORDER BY PHONE WITH OUR CUSTOMER SERVICE FROM MONDAY-SATURDAY FROM 10AM-8PM

WHEN WILL MY PAYMENT BE DEBITED FROM MY ACCOUNT?

YOUR BANK ACCOUNT WILL BE DEBITED AS SOON AS YOUR PARCEL IS SHIPPED. YOU WILL THEN RECEIVE AN EMAIL FROM US CONFIRMING THE SHIPMENT & ITS TRACKING NUMBER

YOUR DELIVERY

HAS MY ORDER BEEN SENT?

IF YOU PLACED YOUR ORDER VIA YOUR PH CUSTOMER ACCOUNT LOG IN TO YOUR ACCOUNT THEN CLICK ON "MY ORDERS" YOU WILL THEN BE ABLE TO CONSULT THE STATUS OF YOUR ORDER

• CANCELLED: THE ORDER HAS BEEN CANCELLED BY YOU OR DUE TO LACK OF AVAILABILITY OF THE PRODUCT. IT IS ALSO POSSIBLE THAT PAYMENT OF YOUR ORDER HAS NOT BEEN VALIDATED

• PENDING: PAYMENT FOR THE ORDER HAS NOT BEEN FINALIZED. A CUSTOMER SERVICE ADVISOR WILL CONTACT YOU AS SOON AS POSSIBLE TO ASSIST YOU WITH YOUR ORDER

• IN PREPARATION: THE ORDER HAS BEEN VALIDATED & IS BEING PREPARED

• COMPLETION: THE ORDER HAS BEEN SHIPPED TO THE DELIVERY ADDRESS THAT YOU PROVIDED WHEN YOU PLACED YOUR ORDER ONLINE. YOU CAN TRACK YOUR ORDER USING THE TRACKING NUMBER AT THE FOLLOWING ADDRESS: HTTPS://WWW.UPS.COM

IF YOU PLACED YOUR ORDER AS A GUEST PLEASE CONTACT OUR CUSTOMER SERVICE WHERE OUR ADVISORS WILL BE PLEASED TO INFORM YOU OF THE PROGRESS OF YOUR ORDER

HOW CAN I TRACK THE DELIVERY OF MY ORDER?

IF YOU PLACED YOUR ORDER VIA YOUR PINK HOLLY CUSTOMER ACCOUNT YOU CAN FOLLOW THE PROGRESS OF YOUR ORDER BY LOGGING INTO YOUR ACCOUNT THEN CLICKING ON "MY ORDERS" THEN CLICK ON THE TRACKING NUMBER TO TRACK YOUR ORDER

THIS SAME TRACKING NUMBER WAS ALSO SENT TO YOU WITH YOUR SHIPPING CONFIRMATION EMAIL; ENTER IT ON THE UPS COURIER WEBSITE TO TRACK YOUR ORDER

IF YOU PLACED YOUR AS A GUEST PLEASE CONTACT OUR CUSTOMER SERVICE WHERE OUR ADVISORS WILL BE PLEASED TO INFORM YOU OF THE PROGRESS OF YOUR ORDER

HOW LONG DOES DELIVERY TAKE?

YOUR ITEMS CAN BE DELIVERED TO YOUR HOME ADDRESS OR TO THE ADDRESS THAT YOU PROVIDED WHEN PLACING YOUR ORDER ON THE PINKHOLLY.COM WEBSITE. YOUR ITEMS WILL BE DELIVERED AS SOON AS PAYMENT FOR YOUR ORDER HAS BEEN REGISTERED WITHIN 5 WORKING DAYS FOR STANDARD DELIVERIES & 2 WORKING DAYS FOR EXPRESS DELIVERIES. SHOULD ANY ITEMS BE UNAVAILABLE THE DELIVERY TIMES MAY BE MODIFIED. FOR MORE INFORMATION PLEASE REFER TO OUR GENERAL TERMS & CONDITIONS OF SALE AND/OR CONTACT OUR CUSTOMER SERVICE

I PLACED AN ORDER BUT I HAVE NOT RECEIVED MY PACKAGE?

IF YOU PLACED YOUR ORDER VIA YOUR PINK HOLLY CUSTOMER ACCOUNT LOG INTO YOUR ACCOUNT THEN CLICK ON "MY ORDERS" YOU WILL THEN BE ABLE TO FOLLOW THE STATUS OF YOUR ORDER

IF YOU PLACED YOUR ORDER AS A GUEST PLEASE TRACK THE PROGRESS OF YOUR DELIVERY USING THE TRACK NUMBER PROVIDED IN THE ORDER CONFIRMATION EMAIL AT THE FOLLOWING ADDRESS: HTTPS://WWW.UPS.COM

IF YOU DO NOT RECEIVE YOUR PACKAGE WITHIN 5 WORKING DAYS PLEASE CONTACT THE UPS CUSTOMER SERVICE

RETURNING YOUR ORDER

CAN I RETURN OR EXCHANGE A PRODUCT PURCHASED ON PINKHOLLY.COM?

YOU CAN RETURN ANY ORDER TO US WITHIN 30 DAYS OF RECEIVING IT. IF YOU WISH TO RETURN A PH PRODUCT THAT YOU ORDERED VIA PINK HOLLY CUSTOMER ACCOUNT LOG IN TO YOUR ACCOUNT THEN CLICK ON "REQUEST A RETURN"IN THE "MY ORDERS" SECTION

THE MEANS & COSTS OF RETURNING YOUR ORDER ARE OFFERED FREE OF CHARGE BY PINK HOLLY SUBJECT TO A LIMIT OF ONE RETURN SHIPMENT PER ORDER. THE ITEMS MUST BE RETURNED IN PERFECT CONDITION IN THEIR ORIGINAL PACKAGING ALONG WITH ANY ACCOMPANYING ACCESSORIES, DOCUMENTS & HANG TAGS PROVIDED WHEN SENDING YOUR ORDER AS WELL AS THE RECEIPT

ONCE YOUR ITEM HAS BEEN RETURNED YOU WILL BE REIMBURSED BY CREDIT OR BANK TRANSFER DEPENDING ON THE METHOD OF PAYMENT USED WHEN MAKING YOUR ONLINE PURCHASE. FOR CARD PAYMENTS, YOU WILL BE REFUNDED WITHIN 14 DAYS OF RECEIPT OF THE ITEMS BY PINK HOLLY. FOR PAYMENTS MADE BY BANK TRANSFER THE REFUND WILL TAKE LONGER TO ARRIVE

FOR ORDERS PLACED AS A GUEST & FOR ALL RETURNS REQUESTS PLEASE CONTACT OUR CUSTOMER SERVICE WHERE OUR ADVISORS WILL GUIDE YOU THROUGH THE PROCESS

FINALLY, IF YOU WISH TO EXCHANGE A PRODUCT THAT YOU PURCHASED FROM OUR ONLINE BOUTIQUE PLEASE CONTACT OUR CUSTOMER SERVICE

FOR ANY ADDITIONAL INFORMATION REGARDING THE TERMS OF RETURN, EXCHANGE & REIMBURSEMENT YOU CAN ALSO REFER TO OUR GENERAL TERMS & CONDITIONS OF SALE

IF YOU PLACED AN ORDER AS A GUEST YOU WILL MAY ARRANGE A RETURN FOR A REFUND ONLY & MAY DO SO THROUGH THE DELIVERY & RETURNS PAGE

SIMPLY FILL IN THE ORDER NUMBER & EMAIL FIELDS ON THIS PAGE TO ACCESS YOUR ORDER HISTORY & MAKE A REQUEST TO EXCHANGE OR RETURN YOUR ORDER

HOW CAN I RETURN A PRODUCT?

TO REQUEST A RETURN YOU MUST FOLLOW THESE STEPS:

• LOG IN TO YOUR CUSTOMER ACCOUNT

• IN THE "MY ORDERS" SECTION, CLICK ON "REQUEST A RETURN"

2) FILL OUT THE RETURN VOUCHER THAT CAME WITH YOUR PACKAGE & WHICH CAN ALSO BE FOUND ON YOUR CUSTOMER ACCOUNT. STATE WHETHER THIS IS A REQUEST FOR AN EXCHANGE OR REIMBURSEMENT

3) REQUEST A PICK-UP FROM YOUR HOME ADDRESS:

• CHOOSE ONE OF THE TIME SLOTS SUGGESTED & SELECT THE ITEM(S) TO BE RETURNED SPECIFYING YOUR PREFERENCE (FOR REIMBURSEMENT OR EXCHANGE) & YOUR REASONS FOR RETURN

4) PRINT THE PRE-PAID UPS LABEL TO AFFIX TO YOUR PARCEL

• YOU WILL RECEIVE AN EMAIL CONFIRMING YOUR RETURN PICK-UP REQUEST

5) REPLACE THE ITEM(S) IN THE ORIGINAL UNDAMAGED PACKAGING ALONG WITH ANY ACCOMPANYING ACCESSORIES & DOCUMENTS PROVIDED (PRODUCT NOTICES, WARRANTIES, AUTHENTICATION CERTIFICATES, ETC) & THE RECEIPT. CHECK THAT THE PARCEL IS FIRMLY SEALED

6) HAND OVER THE PARCEL TO THE UPS COURIER

• THE UPS COURIER WILL COME TO THE ADDRESS INDICATED AT THE PREVIOUSLY CHOSEN TIME TO PICK UP THE PRODUCT. WE ADVISE YOU TO TAKE ALL THE NECESSARY PRECAUTIONS TO ENSURE THAT YOUR PRODUCT IS PROTECTED. ANY ITEM THAT IS RETURNED DAMAGED, USED, INCOMPLETE, OR SOILED WILL NOT BE RETURNED & WILL BE SENT BACK TO YOU

IF YOU HAVE PLACED YOUR ORDER AS A GUEST PLEASE CONTACT OUR CUSTOMER SERVICE FOR ASSISTANCE

FOR ANY ADDITIONAL INFORMATION REGARDING THE ITEMS OF RETURN, EXCHANGE & REIMBURSEMENT YOU CAN ALSO REFER TO OUR GENERAL TERMS & CONDITIONS OF SALE

WHAT DO I NEED TO DO IF MY PRODUCT IS DAMAGED OR IF IT IS NOT THE PRODUCT I ORDERED?

IF ONE OF YOUR PRODUCTS IS DAMAGED OR THE ITEMS DELIVERED DO NOT CORRESPOND TO YOUR ORDER PLEASE CONTACT OUR CUSTOMER SERVICE

REPEATED RETURNS

WE OFFER A FLEXIBLE RETURNS POLICY TO FACILITATE YOUR ONLINE SHOPPING EXPERIENCE. WE ALSO MONITOR THE NUMBER OF RETURNS MADE BY OUR CUSTOMERS. REPEATED RETURNS IN BREACH OF OUR GENERAL SALES CONDITIONS WILL BE FLAGGED & MAY AT OUR DISCRETION LEAD TO THE CLOSURE OF YOUR PINKHOLLY.COM ACCOUNT OR REFUSAL OF FUTURE ORDERS

ARTICLE 15 | NON-RENUNCIATION

THE FACT THAT AT ANY GIVEN TIME THE COMPANY ABSTAINS FROM ENFORCING THE PERFORMANCE OF ANY OF THE PROVISIONS SET FORTH IN THESE STANDARD TERMS & CONDITIONS OF SALE CANNOT BE INTERPRETED AS CONSTITUTING RENUNCIATION OF THE POSSIBILITY OF SUBSEQUENTLY INVOKING THE SAID TOTAL OR PARTIAL NON-PERFORMANCE

ARTICLE 16 | VALIDITY OF THE STANDARD TERMS & CONDITIONS OF SALE

SHOULD ANY OF THE PROVISIONS OF THESE STANDARD TERMS & CONDITIONS OF SALE COME TO BE DECLARED WHOLLY OR PARTIALLY NULL & VOID THE OTHER PROVISIONS & ALL THE OTHER RIGHTS & OBLIGATIONS RESULTING FROM THE SAID STANDARD TERMS & CONDITIONS OF SALE WILL REMAIN UNCHANGED & WILL CONTINUE TO BE APPLICABLE

ARTICLE 17 | DISPUTES | APPLICABLE LAW

THIS AGREEMENT IS GOVERNED BY THE LAWS OF THE UNITED STATES & THE STATE OF NY WITHOUT REGARD TO ITS CONFLICT OF LAW PROVISIONS. YOU AGREE THAT ANY CAUSE OF ACTION THAT MAY ARISE UNDER THIS AGREEMENT WILL BE EXCLUSIVELY BROUGHT IN THE APPROPRIATE COURT IN NEW YORK CITY & YOU AGREE TO SUBMIT TO THE PERSONAL & EXCLUSIVE JURISDICTION OF THE COURTS LOCATED IN NY COUNTY