WHERE CAN I PURCHASE PINK HOLLY PRODUCTS?

OUR WEBSITE CARRIES A LARGE SELECTION OF PINK HOLLY SWIMWEAR AS WE ARE ABLE TO HOST PIECES FROM VARIOUS COLLECTIONS, AS WELL AS EXCLUSIVE & LIMITED EDITION SUITS. ALL OUR DESIGNS ARE MADE IN HOUSE IN SMALL COLLECTIONS SO EACH PIECE IS A ONE OF A KIND SWIMSUIT. OUR FLAGSHIP HOURS HAS APPOINTMENTS ONLY HOURS & YOU HAVE TO BOOK AN APPOINTMENT FOR THAT

FOR A LIST OF APPOINTMENTS THAT ARE AVAILABLE PLEASE EMAIL us AT HSIMMS@PINKHOLLYSWIMWEAR.CO & WE CAN NARROW DOWN AVAILABILITY DEPENDING ON YOUR LOCATION

HOW DO I RECEIVE SPECIAL OFFERS FROM PINK HOLLY SWIMWEAR?

THE BEST WAY TO STAY IN THE KNOW WITH PINK HOLLY PROMOTIONS & OFFERS-IS TO SIGN UP FOR OUR EMAIL LIST. WE TRY TO ONLY SEND OUT EMAILS TO OUR CLIENTS & AMBASSADORS WHEN WE ARE HOSTING A PARTY OR RUNNING A PROMO & WE PROMISE NOT TO OVERFILL YOUR INBOX WITH ANYTHING BUT SPARKLES & SALES! ALSO BE SURE TO FOLLOW US ON SOCIAL MEDIA TO BE INCLUDED IN ANY GIVEAWAYS OR SURPRISE EVENTS

WHEN DOES PINK HOLLY SWIMWEAR SALES OCCUR?

WE RUN OUR LARGEST SALE ANNUALLY AT THE END OF THE SUMMER BUT WE RUN FLASH SALES FOR MOST HOLIDAYS & WE NEVER MISS BIRTHDAYS OR THE BEGINNING WEEK OF SPRING WITH SOME FREEBIES & CONTESTS!

I HAVE A PROMOTIONAL CODE. WHERE DO I ENTER IT?

AT CHECKOUT THERE IS A SPACE TO PROVIDE ANY PROMO CODE YOU MAY HAVE. MOST OF OUR PROMOTIONS HAVE SPECIFIC STIPULATIONS SO MAKE SURE YOU READ THE FINE PRINT! OUR THIRD PARTY RETAILERS MAY CHOOSE TO RUN SPECIFIC SALES OF THEIR OWN CREATION & THEY GENERALLY DO NOT HONOR OUR PINK HOLLY PROMO CODES OR GIFT CARDS

ANY FURTHER QUESTIONS CAN BE DIRECTED TO HSIMMS@PINKHOLLYSWIMWEAR.Co. WE ACCEPT ALL MAJOR CREDIT CARDS ALONG WITH PAYPAL & APPLE CHECKOUT

HOW DO I RETURN OR EXCHANGE A SUIT?

IT IS VERY IMPORTANT TO US THAT YOU LOVE YOUR MERCHANDISE. IF YOU HAVE ANY ISSUES, NEED A DIFFERENT SIZE, OR WOULD LIKE TO SIMPLY RETURN AN ITEM PLEASE REACH OUT TO US AT & WE WILL BE IN TOUCH WITH INSTRUCTIONS REGARDING YOUR SPECIFIC NEEDS IMMEDIATELY- NOTE: ALL CUSTOM ORDERS ARE NON-REFUNDABLE

DOES PINK HOLLY SWIMWEAR COVER THE COST OF SHIPPING?

YOU CAN RETURN ANY ORDER TO US WITHIN 30 DAYS OF RECEIVING IT. IF YOU WISH TO RETURN A PINK HOLLY PRODUCT THAT YOU ORDERED VIA YOUR PH CUSTOMER ACCOUNT. LOG IN TO YOUR ACCOUNT THEN CLICK REQUEST A RETURN IN THE "ORDERS" SECTION. THE MEANS & COSTS OF RETURNING YOUR ORDER ARE OFFERED FREE OF CHARGE BY PINK HOLLY SUBJECT TO A LIMIT OF ONE RETURN SHIPMENT PER ORDER

THE ITEMS MUST BE RETURNED IN PERFECT CONDITION IN THEIR ORIGINAL PACKAGING ALONG WITH ANY ACCOMPANYING ACCESSORIES, DOCUMENTS & HANG TAGS PROVIDED WHEN SENDING YOUR ORDER AS WELL AS THE RECEIPT

HOW LONG WILL IT TAKE TO RECEIVE MY REFUND?

ONCE YOUR RETURN/EXCHANGE IS RECEIVED AT OUR IN HOUSE CENTER-THE PRODUCTS MUST BE INSPECTED. ONCE ALL PRODUCTS ARE INSPECTED & EVERYTHING IS IN GOOD CONDITION YOUR RETURN WILL BE PROCESSED. WE REQUEST THAT YOU ALLOW ONE FULL BILLING CYCLE FOR THE REFUND TO APPEAR IN YOUR BANK ACCOUNT

HOW DO I CHECK THE STATUS OF AN ORDER?

TO CHECK THE STATUS OF ANY ORDER PLEASE EMAIL US AT HSIMMS@PINKHOLLYSWIMWEAR.CO WITH YOUR NAME & ORDER INFORMATION

I JUST PLACED MY ORDER. WHEN WILL IT SHIP?

ORDERS RECEIVED BY 1:00PM PST, MONDAY-FRIDAY WILL NORMALLY BE PROCESSED & SHIPPED THE SAME DAY BASED ON AVAILABILITY. IF YOUR ORDER IS RECEIVED AFTER 1PM SHIPMENT OCCURS THE FOLLOWING BUSINESS DAY FOR IN STOCK ITEMS. DUE TO CONSTANTLY FLUCTUATING STOCK LEVELS WE REGRET WE ARE NOT ABLE TO UP OUR WEBSITE TO REFLECT AVAILABILITY OF ITEMS SOMETIMES

IF YOU ORDERED AN ITEM THAT IS NOT IN STOCK THE ITEM(S) WILL BE BACK ORDERED & SHIPPED AS SOON AS THEY BECOME AVAILABLE. ALL BACK ORDERS ARE SHIPPED STANDARD

DOES PINK HOLLY REQUIRE SIGNATURE ON PACKAGES?

ON SOME ITEMS WE DO. THE PRODUCT LISTED WILL ALWAYS LET YOU KNOW IF WE REQUIRE A SIGNATURE ON AN ITEM

CAN I GET IT IN A DIFFERENT COLOR THAN THAT PARTICULAR STYLE OFFERS?

OF COURSE! WE ARE HAPPY TO MAKE ANY SUIT IN ANY COLOR YOU’D LIKE DEPENDING ON FABRIC AVAILABILITY. THIS INCLUDES AN ADDITIONAL CHARGE TO BE DETERMINED AT THE TIME OF PURCHASE

CAN I MIX & MATCH? PURCHASE SEPARATELY?

WE REGRET TO INFORM YOU THAT NO YOU CAN NOT PURCHASE SEPARATELY. ALL OUR SWIMSUITS ARE MADE IN HOUSE IN SMALL COLLECTIONS TO GUARANTEE OUR CUSTOMERS BIKINI IS ONE OF A KIND!

I'M UNSURE OF A CUSTOM ORDER. WHAT IF IT DOESN'T FIT RIGHT?

WE DON’T CONSIDER OUR JOB COMPLETE UNTIL YOU ARE 100% SATISFIED & LOVE YOUR SWIMSUIT! THE PINK HOLLY PROCESS FOR CREATING CUSTOM SWIMSUITS IS TRULY LIKE NO ONE ELSE IN THE WORLD. WE DESIGN EACH CUSTOM SUIT WITH IT’S OWN PERSONALIZED PATTERN TO FIT YOUR EXACT MEASUREMENTS & WE KEEP ALL PATTERNS ON FILE FOR FUTURE REFERENCE. THIS IS WHY OUR CUSTOM SUITS ARE LIKE NOTHING YOU’VE EVER EXPERIENCED!

DOES PINK HOLLY SWIMWEAR SHIP INTERNATIONALLY?

YES OF COURSE! IF YOU HAVE ANY TROUBLE ORDERING INTERNATIONALLY PLEASE DON’T HESITATE TO REACH US AT HSIMMS@PINKHOLLYSWIMWEAR.CO

I AM SHIPPING OUT THE U.S. WILL I BE CHARGED EXTRA ADDITIONAL DUTIES & TAXES?

SHIPPING OUTSIDE THE U.S. YOUR ORDER MAY BE SUBJECT TO VAT, IMPORT DUTIES & TAXES WHICH ARE LEVIED ONCE YOUR PACKAGE REACHES YOUR COUNTRY. PINK HOLLY SHIPS YOUR PACKAGE DDU “DUTIES AND TAXES UNPAID” & DOES NOT COLLECT THE VAT, DUTIES & TAXES CAN NOT PREDICT WHAT YOUR PARTICULAR CHARGES MAY BE. IF YOU DO INCUR THESE ADDITIONAL CHARGES THEY MUST BE RENDERED IN ORDER FOR YOUR PACKAGE TO CLEAR CUSTOMS

FOR MORE INFORMATION REGARDING YOUR COUNTRY’S CUSTOM POLICIES PLEASE CONTACT YOUR LOCAL CUSTOMS OFFICE

I AM RECEIVING A "NOT FOUND" NOTIFICATION?

YOU WILL RECEIVE A CONFIRMATION EMAIL ONCE YOUR ORDER HAS BEEN PACKAGED AND IS WAITING TO BE PICKED UP FROM OUR SHIPPING DOCK. IF YOU TRY TO TRACK YOUR PACKAGE BEFORE THE SHIPPER HAS COME TO PICK UP YOUR PACKAGE YOU WILL BE UNABLE TO TRACK YOUR ORDER. ONCE THE SHIPPER PICKS UP YOUR PACKAGE THEY SCAN THEM & THE TRACKING NUMBER IS THEN ACTIVE

IF YOU GET THIS ERROR MESSAGE PLEASE TRY BACK AT THE END OF THE DAY-THE TRACKING NUMBER SHOULD WORK BY THEN

IF YOU STILL HAVE QUESTIONS PLEASE CONTACT US AT HSIMMS@PINKHOLLYSWIMWEAR.CO

I STILL HAVE NOT RECEIVED MY PACKAGE DESPITE BEING NOTIFIED MY ORDER HAS BEEN SHIPPED?

ONCE YOUR ORDER LEAVES OUR SHIPPING DOCK IT IS IN THE SHIPPER’S POSSESSION & IS NO LONGER OUR RESPONSIBILITY. IN A RARE OCCURRENCE THAT THE PACKAGE HAS NOT BEEN DELIVERED WITHIN 14 DAYS OF THE ESTIMATED DELIVERY DATE OF ARRIVAL PINK HOLLY WILL CONTACT THE SHIPPER & TRY TO LOCATE THE PACKAGE

PLEASE EMAIL HSIMMS@PINKHOLLYSWIMWEAR.CO TO NOTIFY US OF YOUR MISSING PACKAGE. IF WE ARE UNABLE TO LOCATE YOUR MISSING PACKAGE WE WILL FILE A CLAIM WITH THE SHIPPING COMPANY

DO YOU HAVE ANY TIPS ON HOW TO TAKE OF MY PINK HOLLY PRODUCTS?

CARE & SERVICES

RINSE YOUR SWIMSUIT WITH A CAPFUL OF SWIMWEAR CLEANSER AFTER EACH USE & ONLY IN COOL WATER. HANG IT TO DRY NATURALLY IN A SHADY COOL PLACE. DO NOT WRING, WRAP IN A TOWEL OR PUT IN A PLASTIC BAG WHEN WET. NEVER PUT YOUR PINK HOLLY IN A WASHING MACHINE, DRYER OR SPOT CLEAN WITH HARSH CHEMICALS. BE WARY OF HOT TUBS & SWIMMING POOLS. CHLORINE, ROUGH SURFACES AND/OR HEAT CAN SHORTEN THE LIFE OF YOUR SWIMSUIT FABRIC

EXPOSURE TO THESE CONDITIONS CAN RUIN YOUR SUIT & IS NOT CONSIDERED A MANUFACTURERS DEFECT. MOST IMPORTANTLY ENJOY YOUR NEW PIECE OF PINK HOLLY SWIMWEAR!