CAN I PURCHASE PRODUCTS ON THE ONLINE BOUTIQUE?

A SELECTION OF PH PRODUCTS ARE AVAILABLE FOR SALE ONLINE. A PRODUCT IS AVAILABLE FOR ONLINE PURCHASES WHENEVER THE WORD ORDER APPEARS. YOU CAN ALSO CONTACT OUR CUSTOMER SERVICE WHO CAN ASSIST YOU WITH YOUR PURCHASES

HOW CAN I FIND OUT IF A PRODUCT IS AVAILABLE ON PINKHOLLY.COM?

SOME OF OUR PH PRODUCTS ARE AVAILABLE FOR PURCHASE ON THE PINKHOLLY.COM WEBSITE. IN ORDER TO CHECK THE AVAILABILITY OF AN ITEM CHOOSE THE ARTICLE THAT INTERESTS YOU ON OUR WEBSITE & CLICK ON IT. THIS WILL RESULT IN ONE OR TWO THINGS: IF THE ORDER BUTTON APPEARS THIS MEANS THAT YOU CAN ORDER IT ONLINE

PLEASE BE AWARE THAT ONLY THE AVAILABLE SIZES WILL BE DISPLAYED. YOU CAN CONTACT OUR CUSTOMER SERVICE WHERE OUR ADVISORS WILL BE DELIGHTED TO ASSIST YOU WITH YOUR PURCHASES

HOW CAN I FIND A PRODUCT ON PINKHOLLY.COM?

THE PRODUCTS ON THE WEBSITE ARE ORGANIZED BY CATEGORIES & BY PRODUCT LINE. PLEASE USE THE SEARCH ENGINE INDICATED BY A MAGNIFYING GLASS AND ENTER THE KEY WORDS. ALL THE PRODUCTS WITH A RELEVANT MATCH TO YOUR SEARCH WILL BE PRESENTED

IF YOU HAVE SEEN A PINK PRODUCT IN THE PRESS | MAGAZINE, TV, AD. SOCIAL MEDIA, ETC | THAT IS OF INTEREST TO YOU & YOU CAN’T FIND IT ON OUR WEBSITE PLEASE CONTACT OUR CUSTOMER SERVICE. OUR ADVISERS WILL PROVIDE YOU WITH INFORMATION ON THE PRODUCT AND HOW TO ORDER IT

YOUR ACCOUNT

HOW CAN I CREATE AN ACCOUNT?

YOU CAN CREATE YOUR PINK HOLLY SWIMWEAR ACCOUNT BY CLICKING ON THE YOUR ACCOUNT SECTION LOCATED IN THE MENU AT THE TOP OF THE WEBSITE. THEN CLICK ON CREATE AN ACCOUNT & FILL IN THE OBLIGATORY INFORMATION MARKED WITH AN ASTERISK

THEN CLICK VALIDATE YOU WILL BE SENT A CONFIRMATION EMAIL TO THE ADDRESS PROVIDED WHEN CREATING YOUR ACCOUNT. IF YOU REQUIRE ASSISTANCE OR FURTHER INFORMATION PLEASE CONTACT OUR CUSTOMER SERVICE

WHAT ARE THE ADVANTAGES OF CREATING AN ACCOUNT?

CREATING AN ACCOUNT ON WWW.PINKHOLLY.COM ENABLES YOU TO BE IDENTIFIED QUICKLY BY PINK HOLLY WHEN YOU MAKE ONLINE PURCHASES. YOU CAN ALSO

  • CONSULT YOUR ORDER HISTORY

  • TRACK THE DELIVERY OF YOUR ORDERS

  • EXCHANGE OR RETURN PRODUCTS

  • UPDATE YOUR CONTACT INFORMATION

FOR YOUR SECURITY PINK HOLLY DOES NOT SAVE YOUR CREDIT CARD INFORMATION & WILL NOT UNDER ANY CIRCUMSTANCES SHARE YOUR PERSONAL DATA WITH ANY THIRD PARTIES

CAN I MAKE CHANGES OR CANCEL MY ACCOUNT ON PINKHOLLY.COM?

YOU CAN MODIFY THE INFORMATION ON YOUR PINK HOLLY ACCOUNT BY CLICKING ON YOUR ACCOUNT | ENTER YOUR USER ID & YOUR PASSWORD & ONCE YOU ARE LOGGED IN CLICK ON MY PROFILE TO CHANGE OR DELETE INFORMATION

IF YOU WANT TO DELETE YOUR ACCOUNT PLEASE CONTACT OUR CUSTOMER SERVICE WHERE AN ADVISER WILL ASSIST YOU WITH THE STEPS TO FOLLOW

HOW CAN I FIND MY ACCOUNT PASSWORD?

IF YOU FORGOT YOUR PASSWORD CLICK ON YOUR ACCOUNT & THEN ON FORGOT MY PASSWORD | AN EMAIL WILL BE SENT TO YOU TO RESET YOUR PASSWORD

YOUR ORDER

HOW CAN I PLACE AN ONLINE ORDER?

SOME OF OUR PH PRODUCTS ARE AVAILABLE FOR PURCHASE ON OUR WEBSITE. TO PLACE AN ORDER ADD A PRODUCT TO YOUR BASKET BY CLICKING ORDER ON THE SELECTED PRODUCT PAGE. PLEASE ALSO SELECT THE QUANTITY & FILL IN SIZES FORMS FOR CUSTOM ORDERS IF REQUIRED. YOU CAN THEN MODIFY OR VALIDATE YOUR CART & SELECT YOUR DELIVERY METHOD BEFORE MAKING YOUR PAYMENT

YOU WILL WILL BE ASKED TO COMPLETE YOUR DELIVERY & BILLING ADDRESS BY SELECTING ONE OF THE FOLLOWING THREE OPTIONS:

  • LOG ON TO YOUR ACCOUNT IF YOU ALREADY HAVE ONE

  • CREATE A PINK HOLLY ACCOUNT IF YOU ARE ORDERING FOR THE FIRST TIME ON PINKHOLLY.COM

  • CONTINUE AS GUEST; THIS OPTION ENABLES YOU TO PLACE AN ORDER WITHOUT CREATING AN ACCOUNT BUT YOUR ORDER HISTORY WILL NOT BE SAVED

SELECT YOUR METHOD OF PAYMENT & FULL IN THE INFORMATION TO COMPLETE YOUR ORDER

WITHIN A FEW MINUTES YOU WILL RECEIVE AN EMAIL CONFIRMING YOUR ORDER. WHEN YOUR ORDER IS SHIPPED YOU WILL RECEIVE A SECOND EMAIL WITH A TRACKING NUMBER SO THAT YOU CAN TRACK YOUR PACKAGE SHIPPING

HOW CAN I GET HELP WITH PLACING MY ORDER?

OUR ADVISERS ARE AVAILABLE TO HELP YOU WITH YOUR ORDER. GET IN TOUCH HERE

CAN I CANCEL OR CHANGE MY ORDER?

IF YOU WISH TO MODIFY OR CANCEL YOUR ORDER PLEASE CONTACT OUR CUSTOMER SERVICE OUR ADVISERS WILL ASSIST YOU WITH YOUR REQUEST

HOW CAN I ACCESS MY ORDER HISTORY?

IF YOU HAVE CREATED A PINK HOLLY ACCOUNT YOU CAN VIEW YOUR ORDER HISTORY BY LOGGING INTO YOUR ACCOUNT & CLICK ON ORDERS

IF YOU HAVE PLACED AN ORDER AS A GUEST PLEASE CONTACT OUR CUSTOMER SERVICE TO GET THIS INFORMATION

HOW IS MY ORDER PREPARED?

AFTER YOU HAVE VALIDATED YOUR ORDER IT WILL BE PREPARED WITHIN 72 HOURS. TO PROVIDE YOU WITH A UNIQUE EXPERIENCE WE PAY PARTICULAR ATTENTION TO THE PREPARATION OF YOUR ORDER

EACH ORDER IS PREPARED IN HOUSE & INDIVIDUALLY PACKAGED IN ITS PRESENTATION CASE TIED WITH A SILK RIBBON WITH A CUTE BOW. THE PRESENTATION CASE IS THEN INSERTED INTO A BOX THAT WILL PROTECT IT & KEEP IT ANONYMOUS DURING SHIPPING. WARRANTIES, AUTHENTICATION CERTIFICATES & A RETURN VOUCHER WILL BE INCLUDED WITH YOUR ORDER

HOW CAN I GET A RECEIPT FOR MY ONLINE PURCHASE?

FOR ALL ORDERS PLACED ON OUR PINKHOLLY.COM WEBSITE VIA YOUR PH ACCOUNT YOU WILL RECEIVE AN ORDER CONFIRMATION & RECEIPT BY EMAIL. YOUR RECEIPT WILL ALSO BE SENT ALONG WITH YOUR PACKAGE TO THE BILLING ADDRESS YOU PROVIDED. YOU CAN ALSO GET A HARD COPY OF YOUR RECEIPT FROM YOUR CUSTOMER ACCOUNT ON THE PINKHOLLY.COM WEBSITE BY VISITING THE MY ORDERS SECTION THEN CLICKING ON THE RECEIPT YOU WISH TO PRINT

IF YOU PLACED your order as a guest your receipt will be sent together with your order to the delivery address you provided. should you wish to obtain a duplicate receipt please contact our customer service

PINK HOLLY SWIMWEAR AND YOU (2)

HOW CAN I BE INFORMED OF EXHIBITIONS ABOUT PINK HOLLY?

IF YOU HAVE SUBSCRIBED TO THE PINK HOLLY NEWSLETTER YOU WILL BE KEPT INFORMED ABOUT ALL THE PH NEWS (FASHION SHOWS, EXHIBITIONS, NEW BOUTIQUES, ETC) YOU CAN ALSO VISIT OUR PINKHOLLY.COM WEBSITE & CLICK ON LIVING IN PINK THEN EXHIBITIONS

IF YOU HAVE NO YET SUBSCRIBED TO THE NEWSLETTER YOU CAN DO SO FOR FREE BY VISITING THE NEWSLETTER SECTION OF THE PINKHOLLY.COM WEBSITE & CLICK ON LIVING IN PINK THEN EXHIBITIONS

HOW CAN I FIND OUT MORE ABOUT PINK HOLLY SWIMWEAR?

FOR ALL INFORMATION ABOUT PINK HOLLY PLEASE VISIT THE LIVING IN PINK SECTION OF THE WWW.PINKHOLLY.COM WEBSITE. SUBSCRIBE TO THE NEWSLETTER TO BE ONE OF THE FIRST TO HEAR ABOUT NEW PRODUCTS, EVENTS & NEWS FROM THE HOUSE OF PH. YOU CAN ALSO FOLLOW ALL THE NEWS ON OUR SOCIAL NETWORKS, THE CATALOG & OUR WEBSITE

ALSO DO NOT HESITATE TO CONTACT PINK HOLLY CUSTOMER SERVICE

ARTICLE 9 | PAYMENT TERMS

THE CUSTOMER'S PURCHASES WILL BE PAID FOR BY CREDIT CARD. THE FOLLOWING CREDIT CARDS ARE ACCEPTED BY THE COMPANY:

  • VISA CARDS

  • MASTERCARDS

  • AMERICAN EXPRESS CARDS

CARDS ISSUED BY BANKS DOMICILED OUT OF THE U.S MUST BE INTERNATIONAL CREDIT CARDS. IN THIS CONTEXT THE CUSTOMER UNDERTAKES TO EFFECT PAYMENT VIA A CREDIT CARD OF WHICH HE/SHE IS THE HOLDER WHICH MENTIONS HIS/HER IDENTITY (FIRST NAME & LAST NAME)

FOR PHONE PURCHASES THE CUSTOMER WILL INFORM THE CUSTOMER RELATIONS DEPARTMENT BY TELEPHONE OF HIS/HER CREDIT CARD NUMBER AND/OR BANK DETAILS. FOR ONLINE PAYMENT ON THE WEBSITE: THE CUSTOMER WILL ACCESS A SECURE SERVER OPERATING IN SSL MODE (128 BITS) THAT HAS BEEN CERTIFIED BY A CERTIFICATION AUTHORITY IN ACCORDANCE WITH SECURE BANKING STANDARDS

THE CUSTOMER MUST PROVIDE HIS/HER CREDIT CARD NUMBER AND/OR BANK DETAILS BY FILLING IN THE ONLINE PAYMENT FORM

THE CUSTOMER UNCONDITIONALLY AGREES IN ADVANCE THAT THE COMPANY MAY COMPLETE THE SECURE TRANSACTION IN QUESTION. THE CUSTOMER THEREFORE AUTHORIZES HIS/HER BANK BANK IN ADVANCE TO DEBIT HIS/HER ACCOUNT WITH A VIEW TO ANY REGISTRATIONS OR STATEMENTS FORWARDED BY THE COMPANY EVEN IN THE ABSENCE OF INVOICES SIGNED BY THE HOLDER OF THE CARD

THE AUTHORIZATION TO DEBIT THE CUSTOMER'S ACCOUNT IS ALWAYS GIVEN ONLY FOR THE AMOUNT OF ITEM(S) BOUGHT

THE CUSTOMER'S CREDIT CARD WILL THEN BE DEBITED AFTER VERIFICATION THAT HIS/HER ORDER IS IN CONFORMITY WITH THESE STANDARD TERMS & CONDITIONS OF SALE & AFTER HAVING CHECKED THE AVAILABILITY OF THE ITEM(S) AT THE TIME OF THE DISPATCHED OF THE LATTER BY THE COMPANY. IF FOR ANY REASON WHATSOEVER (OBJECTION, REFUSAL ON THE PART OF THE ISSUING CENTRE, ETC) DEBITING THE SUMS PAYABLE BY THE CUSTOMER PROVES TO BE IMPOSSIBLE THE ORDER WILL NOT BE PROCESSED BY THE COMPANY AND/OR WILL BE CANCELLED

ARTICLE 10 | DELIVERY

ITEMS CAN ONLY BE DELIVERED:

  • EITHER TO THE CUSTOMER'S USUAL PLACE OF RESIDENCE

  • OR TO THE DELIVERY ADDRESS INDICATED BY THE CUSTOMER AT THE TIME OF PLACING HIS/HER ORDER. IT BEING POINTED OUT THAT THIS ADDRESS MUST CORRESPOND TO THE USUAL PLACE OF RESIDENCE OF A THIRD PARTY BENEFICIARY CHOSEN BY THE CUSTOMER WHO NORMALLY RESIDES IN THE UNITED STATES OR OUTSIDE OF SAID TERRITORY. TO THE ADDRESS OF THE COMPANY IN WHICH THE LATTER PURSUES HIS/HER PROFESSIONAL ACTIVITY PROVIDED THAT THIS IS LOCATED IN THE SAME COUNTRY AS THAT OF THE SAID THIRD PARTY'S USUAL PLACE OF RESIDENCE; IT IS UNDERSTOOD THAT THE ITEMS CANNOT BE DELIVERED TO HOTELS OR POST OFFICE BOXES

ONCE PAYMENT OF THE AMOUNT PAYABLE TO THE ITEMS ORDERED HAS BEEN DULY RECORDED THESE ITEMS WILL BE DELIVERED TO THE DELIVERY ADDRESS INDICATED BY THE CUSTOMER

TO THAT END THE LATTER UNDERTAKES TO HAVE COMMUNICATED AN EXACT DELIVERY ADDRESS TO THE COMPANY

THE ITEMS ORDERED WILL BE DELIVERED:

  • EITHER ON THE DATE OR WITHIN THE TIMEFRAME INDICATED TO THE CUSTOMER BY THE COMPANY & AT THE LATEST WITHIN THIRTY (30) DAYS OF THE DATE OF THE ORDER

  • OR WITHIN THE TIMEFRAMES NOTIFIED TO THE CUSTOMER IN THE CASE OF TEMPORARY UNAVAILABILITY OF THE ITEM IN QUESTION & ACCEPTED BY THE CUSTOMER: (I) AT THE TIME OF PLACING HIS/HER ORDER WITH THE CUSTOMER RELATIONS DEPARTMENT BY TELEPHONE; (II) AT THE TIME OF ADDING AN ITEM IN HIS/HER "SHOPPING BAG" PRIOR TO ACCEPTANCE OF HIS/HER ORDER

THE COMPANY WILL DELIVER THE ITEMS ORDERED BY STANDARD OR EXPRESS CARRIER AS CHOSEN BY THE CUSTOMER

ARTICLE 11 | RESERVATION OF TITLE

THE COMPANY RESERVES THE OWNERSHIP OF THE ITEMS DELIVERED UNTIL SUCH TIME AS THE PRICE HAS BEEN PAID IN FULL, IN PRINCIPAL & INTEREST PAYMENT WILL BE COMPLETED ONCE THE PRICE HAS EFFECTIVELY BEEN DEBITED. IN THE CASE OF TOTAL OR PARTIAL NON-PAYMENT THE COMPANY MAY ISSUE A FORMAL CLAIM IN RESPECT OF THE ITEM OR ITEMS DELIVERED BY THE COMPANY TO THE CUSTOMER

ARTICLE 12 | RETURNS

THE CUSTOMER MAY RETURN AN ITEM PREVIOUSLY PURCHASED ON THE WEBSITE VIA THE SECTION RETURN REQUEST WITHOUT HAVING TO JUSTIFY HIS/HER DECISION WITHIN THIRTY (30) DAYS AS FROM THE TIME OF RECEIVING THE ITEMS. THE CUSTOMER ACKNOWLEDGES THAT HE/SHE HAS BEEN INFORMED & ACCEPTS THAT THEY MAY NOT RETURN PERSONALIZED ITEMS FOR ITEMS MADE TO HIS/HER SPECIFICATIONS AND/OR REVISED OR ALTERED AT HIS/HER REQUEST

THE CUSTOMER MUST THEN RETURN THE ITEMS DELIVERED:

  • EITHER BY FOLLOWING THE VARIOUS DIFFERENT STEPS OF THE PROCEDURE AS DESCRIBED ON THE WEBSITE IN THE CONTEXT OF WHICH ALL COSTS OF RETURNING THE ITEMS WILL BE MET BY THE COMPANY WITHIN THE LIMIT OF ONE DISPATCH OF RETURNED ITEMS PER ORDER

  • OR BY ANY MEANS CHOSEN BY THEM AT HIS/HER OWN EXPENSE

CUSTOMER IS ADVISED TO KEEP ANY PROOF OF HAVING RETURNED ITEMS WHICH PRESUPPOSES THAT THE ITEMS WILL BE RETURNED BY THE CUSTOMER BY RECORDED DELIVERY OR ANY OTHER MEANS THAT ALLOWS A SPECIFIC DATE TO BE ESTABLISHED

AT ALL EVENTS THE RETURN OF ITEMS THAT HAVE BEEN DELIVERED MUST BE MADE BY THE CUSTOMER

  • WITHIN THIRTY (30) DAYS AS FROM THE TIME OF PURCHASE

  • IN THEIR ORIGINAL PACKAGING (OR AT LEAST IN PACKAGING THAT WILL AFFORD THE ITEMS IN QUESTION AN EQUIVALENT DEGREE OF PROTECTION DURING THEIR RETURN TRANSPORT) IN PERFECT CONDITION UNUSED & ACCOMPANIED BY ALL THE ACCESSORIES & DOCUMENTS PROVIDED WITH THEM (NOTICE, WARRANTY, CERTIFICATE OF AUTHENTICITY, ETC) & THE DELIVERY SLIP ENCLOSED WITH THE ITEMS DELIVERED

REIMBURSEMENT OF THE PRICE INVOICED FOR ITEMS RETURNED WILL BE PROCESSED BY CREDITING THE CUSTOMER'S BANK ACCOUNT WITHIN AT THE LATEST FOURTEEN (14) DAYS AS FROM THE TIME WHEN THE COMPANY RECEIVES THE SAID ITEMS OR ANY ITEM RETURNED IN A DAMAGED, USED, INCOMPLETE OR SOILED CONDITION MAY NOT BE REFUNDED OR EXCHANGED